Privacy Policy
Data
protection is of a particularly high priority for us at
Muscle-Nation.eu. Here we explain what we do with your personal data
and why we do this. Please contact us if you have questions – our
details can be found at the bottom of this page.
What
personal data do we keep, process and how do we use it?
Below
we state which personal data we process for each activity, why we use
this personal data and what grounds we use for the relevant
processing.
When you order something from us we
process the following personal data.
-
First name and surname
- Delivery address
(street, house number, post code and city)
-
(Optional) billing address (street, house number, post code and
city)
- Telephone number
- (Optional) date of birth
- E-mail
address
- IP address
- VAT Number (when applicable)
We process this
personal data in order to process your order and to be able to answer
possible queries regarding your order. The grounds for the processing
are the agreement that we have made with you and the fulfilment of
our legal obligations. These are our legal administration
obligations.
If you create an account and enter the
relevant data, we’ll process the following personal data:
- First name and surname
- [Optional] date of
birth
- Entered addresses in the address
book
- Overview of your orders
- Reviews
- Your favourites
- Telephone number
- E-mail address
- IP address
- VAT Number
(when applicable)
We use this personal data to
process your orders and to answer queries regarding your order. We
use your favourites, overview of orders and reviews to gain insight
into the products you prefer. The grounds for processing we use are
the implementation of the agreement that we have made with you, the
fulfilment of our legal obligations and our legitimate interest in
gaining insight into the product preferences of our customers. This
allows us to adjust the range of products we sell to meet the
preferences of our customers.
Browsing our
website
When you visit our website and browse, we’ll
process the following information:
- Your
approximate location based on a part of your IP address
- What you do on our website, for example, what you click on
- Your type of internet browser and the type of device that you use
to visit our website
We process this data on the
basis of our legitimate interest in improving our website and gaining
insight into the product preferences of our customers.
Use
of cookies
The
Internet pages of the Muscle-Nation.eu use cookies. Cookies are text
files that are stored in a computer system via an Internet
browser.
Many Internet sites and servers use cookies. Many
cookies contain a so-called cookie ID. A cookie ID is a unique
identifier of the cookie. It consists of a character string through
which Internet pages and servers can be assigned to the specific
Internet browser in which the cookie was stored. This allows visited
Internet sites and servers to differentiate the individual browser of
the dats subject from other Internet browsers that contain other
cookies. A specific Internet browser can be recognized and identified
using the unique cookie ID.
Through the use of cookies, we
can provide the users of our website with more user-friendly services
that would not be possible without the cookie setting.
By
means of a cookie, the information and offers on our website can be
optimized with the user in mind. Cookies allow us, as previously
mentioned, to recognize our website users. The purpose of this
recognition is to make it easier for users to utilize our website.
The website user that uses cookies, e.g. does not have to enter
access data each time the website is accessed, because this is taken
over by the website, and the cookie is thus stored on the user's
computer system. Another example is the cookie of a shopping cart in
an online shop. The online store remembers the articles that a
customer has placed in the virtual shopping cart via a cookie.
The
data subject may, at any time, prevent the setting of cookies through
our website by means of a corresponding setting of the Internet
browser used, and may thus permanently deny the setting of cookies.
Furthermore, already set cookies may be deleted at any time via an
Internet browser or other software programs. This is possible in all
popular Internet browsers. If the data subject deactivates the
setting of cookies in the Internet browser used, not all functions of
our website may be entirely usable.
When we send
you our newsletter
We would like to use the newsletter
to inform you of news, promotions and special offers. If you
subscribe to our newsletter, we process the following
information:
- E-mail address
- Where you click in the newsletter
We use your
e-mail address to send the newsletter once you’ve provided express
permission for this. You can unsubscribe from the newsletter by
clicking the unsubscribe link in the newsletter or by withdrawing
permission in your account at any moment. We use your click behavior
to determine which parts of the newsletter interest you. We use this
information to compile our product offer on the site. We process your
click behavior based on our legitimate interest in gaining insight
into the product preferences of our customers.
When
you contact our customer service
Our customer service
is there to answer your queries and solve your problems. You can
contact us by e-mail, webform or telephone. We can assist you more
efficiently by storing your data. For this, we process the following
personal data:
- Name
- E-mail address
- Telephone number
- IP address
- Reviews of products
We
like to collect reviews about our products or service provision.
That’s why we process the following personal data as a minimum:
- E-mail address
- Name
Automated
decision-making and profiling
We don’t use automated
tools to make decisions about people. In addition to the data that is
visible in your account we don’t create a separate user profile for
you. We do send you mailings and newsletters with content tailored to
you. The content is determined by your purchases and the interests as
gathered from your purchasing and click behaviour.
Retention
periods and location
We store your personal data only
for as long as required to achieve the objectives that your data has
been collected for. The retention period that we adhere to is stated
below for each processing.
1. Order on the
website
We’re legally required
to store your data for ten years.
2. Ordering
when using an account
We’re
legally required to store your data for ten years.
In addition, we store your data as long as your account is active.
After removing your account, we’ll only store your data for as long
as is legally required. If this isn’t the case the data will be
removed immediately.
3. Browsing the
website
We only delete your
visitor data when deemed un-useful, after which the data is deleted
permanently.
4. Newsletter subscription
We only delete your consent to receive newsletters when your account
is deleted. We also store your request to cancel your newsletter
subscription for an undefined period.
5.
Customer service
We keep customer
contact details for as long as you are an active customer with us. A
telephone conversation can be recorded for training and analysis
purposes. We have a legitimate interest in using these interactions
to improve our customer service. We store the telephone call for an
indefinite period unless deemed un-useful to us.
Sharing
personal data with third parties
Muscle-Nation.eu
won’t sell your personal data to third parties and will only make
this data available to third parties who are actively involved in
carrying out your order. For example, DPD for delivering packages in
the EU. Our staff members and third parties commissioned by us are
required to respect the confidentiality of your data.
Complaint
procedures
If you have a complaint about the
compliance with this privacy statement or about a violation of your
legal rights, you can send an e-mail to sales@maltanco.com and we
will delete your account.
Contact
details
Muscle-Nation.eu,
21, Dun Gejtanu
Mannarinu Road
Birkirkara,
BKR9080,
Malta
(Europe).
Phone: 00356 27499460
Email:
sales@maltanco.com
Website: www.Muscle-Nation.eu
Any
data subject may, at any time, contact our Data Protection Officer
directly with all questions and suggestions concerning data
protection.