Privacy Policy

Data protection is of a particularly high priority for us at Here we explain what we do with your personal data and why we do this. Please contact us if you have questions – our details can be found at the bottom of this page.

What personal data do we keep, process and how do we use it?

Below we state which personal data we process for each activity, why we use this personal data and what grounds we use for the relevant processing.

When you order something from us we process the following personal data.

   - First name and surname

   - Delivery address (street, house number, post code and city)

   - (Optional) billing address (street, house number, post code and city)

   - Telephone number

   - (Optional) date of birth

   - E-mail address

   - IP address
   - VAT Number (when applicable)

We process this personal data in order to process your order and to be able to answer possible queries regarding your order. The grounds for the processing are the agreement that we have made with you and the fulfilment of our legal obligations. These are our legal administration obligations.

If you create an account and enter the relevant data, we’ll process the following personal data:

   - First name and surname

   - [Optional] date of birth

   - Entered addresses in the address book

   - Overview of your orders

   - Reviews

   - Your favourites

   - Telephone number

   - E-mail address

   - IP address
   - VAT Number (when applicable)

We use this personal data to process your orders and to answer queries regarding your order. We use your favourites, overview of orders and reviews to gain insight into the products you prefer. The grounds for processing we use are the implementation of the agreement that we have made with you, the fulfilment of our legal obligations and our legitimate interest in gaining insight into the product preferences of our customers. This allows us to adjust the range of products we sell to meet the preferences of our customers.

Browsing our website

When you visit our website and browse, we’ll process the following information:

   - Your approximate location based on a part of your IP address

   - What you do on our website, for example, what you click on

   - Your type of internet browser and the type of device that you use to visit our website

We process this data on the basis of our legitimate interest in improving our website and gaining insight into the product preferences of our customers.

Use of cookies

The Internet pages of the use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, we can provide the users of our website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user's computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

When we send you our newsletter

We would like to use the newsletter to inform you of news, promotions and special offers. If you subscribe to our newsletter, we process the following information:

   - E-mail address

   - Where you click in the newsletter

We use your e-mail address to send the newsletter once you’ve provided express permission for this. You can unsubscribe from the newsletter by clicking the unsubscribe link in the newsletter or by withdrawing permission in your account at any moment. We use your click behavior to determine which parts of the newsletter interest you. We use this information to compile our product offer on the site. We process your click behavior based on our legitimate interest in gaining insight into the product preferences of our customers.

When you contact our customer service

Our customer service is there to answer your queries and solve your problems. You can contact us by e-mail, webform or telephone. We can assist you more efficiently by storing your data. For this, we process the following personal data:

   - Name

   - E-mail address

   - Telephone number

   - IP address

   - Reviews of products

We like to collect reviews about our products or service provision. That’s why we process the following personal data as a minimum:

   - E-mail address

   - Name

Automated decision-making and profiling

We don’t use automated tools to make decisions about people. In addition to the data that is visible in your account we don’t create a separate user profile for you. We do send you mailings and newsletters with content tailored to you. The content is determined by your purchases and the interests as gathered from your purchasing and click behaviour.

Retention periods and location

We store your personal data only for as long as required to achieve the objectives that your data has been collected for. The retention period that we adhere to is stated below for each processing.

   1. Order on the website
      We’re legally required to store your data for ten years.

   2. Ordering when using an account
      We’re legally required to store your data for ten years.
      In addition, we store your data as long as your account is active. After removing your account, we’ll only store your data for as long as is legally required. If this isn’t the case the data will be removed immediately.

   3. Browsing the website
      We only delete your visitor data when deemed un-useful, after which the data is deleted permanently.

   4. Newsletter subscription
      We only delete your consent to receive newsletters when your account is deleted. We also store your request to cancel your newsletter subscription for an undefined period.

   5. Customer service
      We keep customer contact details for as long as you are an active customer with us. A telephone conversation can be recorded for training and analysis purposes. We have a legitimate interest in using these interactions to improve our customer service. We store the telephone call for an indefinite period unless deemed un-useful to us.

Sharing personal data with third parties won’t sell your personal data to third parties and will only make this data available to third parties who are actively involved in carrying out your order. For example, DPD for delivering packages in the EU. Our staff members and third parties commissioned by us are required to respect the confidentiality of your data.

Complaint procedures

If you have a complaint about the compliance with this privacy statement or about a violation of your legal rights, you can send an e-mail to and we will delete your account.

Contact details,
21, Dun Gejtanu Mannarinu Road
Malta (Europe).

Phone: 00356 27499460

Any data subject may, at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection.